Shipping and Delivery
Shipping policy
This shipping policy explains how Purple Berry Bag operates its shipping procedures and how we strive to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep.
All orders will be dispatched within 2-3 days of placing the order and share a tracking link. Most deliveries happen within 6-10 working days. During Sale days, this might get delayed further.
Shipping and Delivery Options
We offer a variety of shipping options to suit the needs of our customers via standard courier partners
Prepaid shipping (Free)
As part of our commitment to an exceptional shopping experience, we are pleased to offer free standard shipping on all prepaid orders.
COD Shipping
Please note that there is an extra shipping charges of ₹129 for COD delivery.
If you placed a COD order, there will be a verification call which is mandatory to complete, to process the order. This causes a 1-2 day delay in dispatch. If you want faster delivery, please drop an email to support@purpleberrybags.com and get the order converted to online prepaid.
Delayed Orders
Unexpected delays can occur due to various reasons such as logistic challenges, inclement weather, high demand, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time. Our goal is to provide clear and accurate information so you can plan accordingly.
Understanding the inconvenience caused by delays, we offer options to maintain your satisfaction. If your order is significantly delayed, you will have the choice to continue with the order, modify it, or cancel it for a full refund. Our customer service team is always available to assist with any changes to your order.
Contact Information
If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:
