Return, Refund & Exchange Policy

Welcome to Purpleberry India's Fast Growing Fashion Bag Brand. By purchasing from Purpleberry Bag you agree to our below Terms & Conditions. Please read them carefully.

When can you return something?

We'll happily sort things out if your item arrived damaged, has a defect, isn't what you ordered, or if something was missing from your package.

What we can't accept returns for honestly, just being upfront here is a change of heart or personal preference. So please do take a good look at the product page before you order.

How quickly do you need to reach out?

Within 7 days of delivery. We know that's a tight window, so the moment you notice something's off, drop us a message. Requests after 7 days are not accepted.

What condition should the item be in?

To be eligible for a return, the item needs to come back to us unused, unwashed, and with its original tags and packaging intact — just as it arrived. If something was damaged through use after delivery, or tags are missing, we may not be able to accept it.

What's NOT Returnable?

Items that have been used, altered, or damaged after delivery
Items missing original tags or packaging
Final sale / clearance items (unless they arrived damaged or wrong)
Gift cards
Items returned only because - I don't like it / size issue / color issue. Please check size chart before ordering. For these reasons refund will not be given.

How do you raise a request?

Just email us at support@purpleberrybags.com with:
Your order number and name
Clear photos of the product and packaging
Valid reason for return
Unboxing video (compulsory)
A quick description of what went wrong

What happens after that?

Once we approve your return, we'll either arrange a pickup or ask you to ship it back. Please don't send anything back without hearing from us first.

Refunds

Refunds go back to your original payment method, within 5-7 business days after quality check.
- 2% processing fee will be deducted (except for damaged/wrong items)
- Shipping charges non-refundable

Exchanges

We offer exchanges for damaged, defective, incorrect, or incomplete items, subject to availability.