Shipping and Delivery Policy

Welcome to Purpleberry - India's Fast Growing Fashion Bag Brand. By placing an order with us, you agree to our Terms & Conditions.

Shipping and Delivery Policy

At Purpleberrybags, we strive to process and dispatch your orders swiftly.

1. Order Processing
All orders are processed within 24-48 hours. We confirm all orders via Call / WhatsApp before dispatch. Please provide a valid phone number for verification.

2. Delivery Timelines & Charges

Standard Delivery:
Timeline: 5-7 Working Days (All over India)
Charges: FREE SHIPPING on all Prepaid Orders

Express Delivery
Timeline: 2-3 Working Days (Selected Pin Codes)
Charges: Rs. 499 Extra will be applicable for Express Delivery. To opt for Express Delivery, please contact our support team at support@purpleberrybags.com after placing your order.

3. RTO / Failed Delivery / Refused Delivery Policy (Important)
As we do not offer Cash on Delivery (Only Prepaid Orders), please note:
- If the customer is not available, refuses to accept the parcel, or requests to hand over to a third party / future delivery leading to RTO.
- In case of RTO, the refund will be processed after deducting: Courier Shipping Charges (Forward + Return) + Payment Gateway Processing Fee.
Please provide a correct address and valid phone number.
Repeated RTO may lead to blacklisting.

4. Delay Notice & Advance Apology
We sincerely apologize in advance if your delivery gets delayed. Delivery timelines are estimated and may get delayed due to heavy rains, floods, festivals, government holidays, strikes or any other unforeseen circumstances across India which are not in our control. We request your kind understanding in such cases.

5. Damaged / Lost Parcels
If your parcel is damaged or lost, contact us within 24 hours with photo/video proof at support@purpleberrybags.com