Refund policy

Return, Refund & Exchange Policy

At Purpleberry Bags, we want your order to arrive correctly and in good condition. This policy applies to purchases made directly through purpleberrybags.com for delivery within India.

For purchases through a marketplace, please raise your request through that platform under its applicable policies.

1. When Returns and Exchanges Are Accepted

You may request a return, refund or replacement if:

Your item arrives damaged.
Your item has a manufacturing defect.
You receive an incorrect product or colour.
An item or included accessory is missing.
The product materially differs from its description on our website.

Please contact us at support@purpleberrybags.com within 7 calendar days of delivery to report an eligible issue.

This is the deadline for raising your request. You do not need to complete the return shipment within those seven days. Once your request is approved, we will provide return instructions.

2. Change-of-Mind Returns

We do not accept returns or exchanges solely because of a change of mind, personal preference, or dissatisfaction with a correctly described size or colour.

Please review the product dimensions, material, colour and features before ordering. Contact us if you need help choosing a bag.

This restriction does not apply if we send the wrong item or the product materially differs from its description.

3. Condition of Returned Items

Please stop using the product once you notice an issue. Returned items should be unused, unwashed and unaltered, with their original tags, accessories and packaging wherever available.

Damage caused by use, improper care or accidental damage after delivery is not covered by this policy.

Damage or missing packaging, tags or accessories that formed part of the original delivery issue will be considered during our review and will not automatically disqualify the request.

Sale and clearance products remain eligible for claims involving damage, defects, incorrect items or missing contents.

Gift cards are not eligible for change-of-mind returns or exchanges.

4. How to Raise a Request

Email support@purpleberrybags.com with:

Your order number and customer name.
A brief explanation of the issue.
Clear photographs of the product, the affected area, packaging and shipping label.
An unboxing video, if available.

An unboxing video can help us investigate, but its absence alone will not result in rejection. We may request additional information reasonably needed to assess the issue.

Please retain the product and packaging while your request is being reviewed.

5. Return Method and Costs

Once your request is approved, we will arrange a courier pickup where available. Otherwise, we will provide the return address and instructions for an approved courier shipment.

Please do not send the product back before receiving our instructions.

For approved damaged, defective, incorrect or incomplete-order claims:

Purpleberry will cover the return-shipping cost.
No restocking or payment-processing fee will be deducted.
If we ask you to arrange return shipping, we will confirm the reimbursable cost beforehand.

6. Refunds

For approved returns, we will inspect the product within 2 business days of receiving it and notify you of the outcome.

Approved refunds will be issued to the original payment method within 5–7 business days after inspection and approval. Your bank or payment provider may take additional time to display the credit.

The refund will cover the amount paid for the affected item. For a full-order refund caused by an approved delivery or product issue, any original delivery charge paid will also be refunded. For partial-order refunds, any applicable delivery-charge adjustment will be explained before processing.

For a confirmed missing item that does not require a return, the refund will be issued within 5–7 business days after the claim is approved.

If you have not received your refund after the stated period, contact support@purpleberrybags.com with your order number.

7. Replacements and Exchanges

Replacements or exchanges are available for approved damaged, defective, incorrect or incomplete orders, subject to stock availability.

We will confirm availability and the expected dispatch timeline when resolving your request. If a suitable replacement is unavailable, we will provide a refund for the affected item.

Exchanges for personal preference or change of mind are not available.

8. Undelivered or Missing Parcels

If your order has not arrived within the estimated delivery window, or tracking shows delivery but you have not received it, contact support@purpleberrybags.com promptly.

We will investigate with the delivery partner. If the parcel is confirmed lost, we will arrange a replacement or refund.

The seven-day period measured from delivery does not apply to a parcel that has never been delivered.