Shipping policy

Welcome to Purpleberry - By placing an order with us, you agree to our Terms & Conditions.

Shipping and Delivery Policy

At Purpleberrybags, we strive to process and dispatch your orders swiftly.

1. Order Processing
All orders are processed within 24-48 hours. We confirm all orders via Call / WhatsApp before dispatch. Please provide a valid phone number for verification.

2. Delivery Timelines & Charges

Standard Delivery:
Timeline: 5-7 Working Days (All over India)
Charges: FREE SHIPPING on all Prepaid Orders

Express Delivery
Timeline: 2-3 Working Days (Selected Pin Codes)
Charges: Rs. 499 Extra will be applicable for Express Delivery. To opt for Express Delivery, please contact our support team at support@purpleberrybags.com after placing your order.

3. RTO / Failed Delivery / Refused Delivery Policy (Important)
As we do not offer Cash on Delivery (Only Prepaid Orders), please note:
- If the customer is not available, refuses to accept the parcel, or requests to hand over to a third party / future delivery leading to RTO.
- In case of RTO, the refund will be processed after deducting: Courier Shipping Charges (Forward + Return) + Payment Gateway Processing Fee.
Please provide a correct address and valid phone number.
Repeated RTO may lead to blacklisting.

4. Delay Notice & Advance Apology
We sincerely apologize in advance if your delivery gets delayed. Delivery timelines are estimated and may get delayed due to heavy rains, floods, festivals, government holidays, strikes or any other unforeseen circumstances across India which are not in our control. We request your kind understanding in such cases.

5. Damaged, Incorrect, Incomplete or Missing Deliveries
If your order arrives damaged, defective, incorrect or with an item missing, please email support@purpleberrybags.com within 7 calendar days of delivery. Include your order number, a description of the issue and clear photographs. An unboxing video may be included if available.

These requests are handled under our Return, Refund & Exchange Policy.

If your parcel has not arrived within the estimated delivery window, or tracking shows delivery but you have not received it, contact us promptly. We will investigate with the delivery partner and arrange a replacement or refund if the parcel is confirmed lost.

A reporting deadline measured from delivery does not apply to parcels that have never been delivered.